1. Introduction
This Privacy Policy (hereinafter referred to as the “Policy”) explains how Autoglass Clinic, based in Belgium at Gouverneur Roppesingel 12 in 3500 Hasselt (hereinafter referred to as “we”), collects, uses, and stores personal data (hereinafter referred to as the “Data”).
By “Data”, we mean all personal data relating to you, i.e. any information that can be used to identify you directly or indirectly as a natural person.
The processing of your data is subject to compliance with Belgian law and EU Data Protection Regulation No. 2016/679 of 27 April 2016, known as the “GDPR”, as well as any other legislation amending it (hereinafter referred to as the “applicable regulations”).
This privacy notice explains how your data is used and what rights you have. You must read it before providing your personal data.
The applicable terms and conditions remain unchanged. In accordance with the statutory provisions, the contractual provisions relating to this document apply only to natural persons, even where those provisions refer to a customer that is a legal entity.
We undertake to collect and process your data only for the purposes described in this Privacy Policy (hereinafter referred to as the “Policy”) or for specific purposes to which you have consented. We also undertake to collect only the personal data necessary for the intended processing and use, and not to collect any unnecessary data.
Please read this document carefully to understand our practices in this area. We reserve the right to amend this policy to comply with data protection laws or to reflect changes in our practices. We therefore recommend that you visit our website regularly at www.autoglassclinic.be to view the latest version, which is always available free of charge.
2. Data Controller
We are responsible for processing the data we collect. For this reason, we are your point of contact regarding this data and are accountable to the supervisory authorities for compliance with the applicable regulations. We may appoint a natural or legal person to process your personal data on our behalf (hereinafter referred to as the “processor”). Where applicable, we undertake to select a processor that provides sufficient guarantees regarding the technical and organisational security measures used to process your personal data.
We may act as a processor on behalf of a third-party controller, particularly when we process your data while providing services to other companies or organizations, following their instructions and complying with their own policies. In such cases, these partners are solely responsible for processing your data.
3. Rights
For all purposes described in this policy, you have the following rights.
You can exercise your rights by submitting a written, dated and signed request by post to Autoglass Clinic, Gouverneur Roppesingel 12, 3500 Hasselt, by email to info@autoglassclinic.be, or by calling 0800/23 332.
We reserve the right to contact the person submitting the request to verify their identity. Where we act as a data processor, the request must be addressed to our partner, who bears sole responsibility for the processing of the data.
3.1 Right of Access
Pursuant to Article 15 of the GDPR, you have the right to obtain the following information (including but not limited to) about your personal data:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients established in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored or, if this is not possible, the criteria used to determine that period;
- the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4), and, at least in those cases, meaningful information about the logic involved, as well as the significance and the expected consequences of such processing for the data subject.
This right of access may be subject to certain specific conditions, particularly if your data contains information about other individuals.
3.2 Right to Rectification
If you find that your data is inaccurate or incomplete, we will make every effort to correct or complete it as quickly as possible to ensure that it is accurate, up to date, relevant, and useful.
3.3 Right to Erasure (“Right to Be Forgotten”)
You have the right to request the deletion of your personal data in the following cases:
- Your data is no longer required for the purposes specified in point 4;
- You withdraw the consent you previously gave us to process your personal data, provided that there is no other legal basis that allows us to continue processing your personal data;
- You object to our processing of your personal data for direct marketing purposes;
- You object to the processing of your personal data for the legitimate interests of Autoglass Clinic;
- Your personal data is not being processed lawfully;
- Your personal data must be deleted to comply with applicable laws.
However, we may not be able to delete all information, particularly information that has been used to initiate legal proceedings or defend your rights in court.
3.4 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format, provided that we have processed your personal data by automated means and either (a) you have given us your consent to process your data for one or more of the purposes specified in section 4, or (b) we have processed your personal data in connection with providing you with a service or product.
3.5 Right to Object
You have the right to object to the processing of your personal data at any time where there are compelling and legitimate grounds relating to your particular situation. We will no longer process your data unless there are compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims before a court. You do not have this right where the data we collect is collected in fulfilment of our legal obligations.
Furthermore, where information is collected on the basis of your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
3.6 Right to Restriction of Processing
In accordance with applicable regulations, you have the right to request that the processing of your data be restricted, including:
- If you have disputed the accuracy of your data and we need to verify it;
- If you believe that the processing is unlawful and would prefer us to restrict the processing rather than delete the data;
- If we no longer need your data for processing purposes, but it is still required for the establishment, exercise or defence of legal claims in court;
- If you have objected to the processing of your data and are awaiting a determination as to whether your interests in connection with this objection override the legitimate interests pursued by us.
Where processing has been restricted, these data may, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims in court, or for the protection of the rights of another natural or legal person.
4. Use of the Collected Data
We may process information, data, and details of any kind provided by you or third parties insofar as this is necessary or useful for conducting our business activities.
4.1. Types of Data and Purpose of Processing
We distinguish between two types of data: personal data (a) and sensitive data (b).
(a) PERSONAL DATA
We use the following data, among other things, for the following purposes:
| Data category | Collected Data | Purposes of processing |
|---|---|---|
| Identification | Last name, first name, address and city | This information is required to determine the location of a mobile appointment and to send them all documents relating to their contract. |
| Identification plate | The vehicle identification number is used to check whether the car is insured against glass damage and to order the correct windscreen wiper model from our supplier. | |
| Email address | This information is required to contact the customer regarding their appointment and inform them about current offers and benefits. | |
| Phone number | Phone number This information is required to contact the customer regarding their appointment | |
| Language | This information is required to communicate with the customer in the correct language. | |
| Profiling | Area of interest | If you accept cookies, we can compile accurate statistics and tailor the advertising on our website. |
| Connection data | IP address | To recognize you when you return online, we need your IP address. This allows us to remember your preferences and provide you with a personalized service. |
| Other Data | Policy number | If the vehicle is insured against glass damage, the policy number will be noted on the work order. |
| Vehicle identification number | The vehicle identification number is used to check whether the car is insured against glass damage and to order the correct windscreen model from our supplier. |
4.2 Legal Basis for Processing
In general, we use your data in particular in the following cases:
- To take all measures necessary for the conclusion and performance of the contract (a);
- For the purposes of pursuing a legitimate interest of Autoglass Clinic, while maintaining an appropriate balance between that interest and your rights and freedoms (b);
- For sending electronic communications (c).
(a) CONCLUSION AND PERFORMANCE OF A CONTRACT
Before entering into a contract, we must collect and process certain data, in particular to:
- To respond to an inquiry from you;
- To respond to a request, assess its suitability and, in the case of insurance contracts, evaluate the risks associated with a potential contract;
- To respond to a request for information;
- To draw your attention if you have not completed the contract conclusion process;
- to assist you with the online registration process, providing information, and concluding the contract.
If we are unable to process membership applications or enquiries about certain products or services without first obtaining specific information from you (e.g. supporting documents, contact details, etc.), we will let you know and reserve the right not to process an application until we have received the requested information.
For ongoing contracts and the performance of concluded contracts, we use a range of different data processing procedures and operations, including to comply with general administrative and accounting obligations.
In this context, your data may be shared internally with various departments, including those not directly responsible for managing our relationship with you or fulfilling a specific contract. Likewise, information may be exchanged with you through various communication channels in the course of fulfilling the contract, particularly via the online services made available to you.
After entering into a contract, we use your data for:
- The administration and provision of products and the performance of services;
- Maintaining the relationships we have with our customers and members;
- We offer various ways for you to contact us, such as by post, email, telephone, Facebook, Instagram, Twitter and LinkedIn. Your information will be stored so that we can serve you better. This includes improving the usability of our website and conducting market research;
- When you call us, your telephone conversation may be recorded. We will always inform you of this at the beginning of the call. This helps us improve our services and respond thoroughly in the event of complaints, among other purposes;
(b) PURSUIT OF LEGITIMATE INTERESTS
Your data is also processed in pursuit of our legitimate interests. In this case, we ensure an appropriate balance between the need to process this data and safeguarding your rights and freedoms, including the protection of your privacy.
For this purpose, the data is generally processed in particular to:
- To inform you about various topics related to mobility and about developments in our products and services, provided that you have been receiving this information for some time without ever objecting, and we can therefore reasonably assume that you expect to receive it and that a relevant and appropriate relationship exists between us.
- To prepare studies, models (risks, marketing, etc.) and statistics using techniques to anonymize and/or pseudonymize the data subjects;
- Track activities (sales metrics, number of phone calls, number of website visitors, etc.).
- The establishment, exercise, defense, and protection of our rights and the rights of persons we may represent, for example in debt collection proceedings or legal disputes.
- To analyze the results of marketing activities and campaigns, measure their effectiveness, and provide you with relevant solutions.
(c) SENDING ELECTRONIC COMMUNICATIONS
We may process your electronic contact details, i.e. your email address, in order to send you information, advertising, or personalized suggestions.
You may object to the processing of your data at any time and free of charge. For example, if you receive newsletters, you can click the “Unsubscribe” link at the bottom of the email newsletter sent to you.
4.3. Disclosure of Data
For the purposes set out here, we may occasionally share your data within (a) or outside (b) the Autoglass Clinic group, as well as outside the European Economic Area (c).
(a) WITHIN AUTOGLASS CLINIC
We handle your data with the utmost care and only share it within Autoglass Clinic to provide you with the best possible service as part of fulfilling our contractual obligations.
(b) OUTSIDE AUTOGLASS CLINIC
When acting on behalf of business partners, for example as an intermediary for an insurance company, we may be required to share data with these partners in accordance with their instructions.
In addition, we may engage specialist companies to assist us:
- In the design and maintenance of internet tools and applications;
- For the marketing of our activities, the organization of events, and the management of customer communications;
- When creating reports and statistics, printing documents, and designing their products.
- For the operation, administration and oversight of business activities, including reporting, IT support and security, or the provision of certain services and products.
In the cases mentioned above, we ensure that third parties have limited access only to the data strictly necessary to perform the specific tasks. We also ensure that third parties undertake to use the data securely and confidentially, and in accordance with our instructions. In addition, we ensure that our subcontractors comply with the provisions of applicable regulations.
Except in these circumstances, any data collected will never be shared with third parties without your explicit consent.
(c) OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)
We strive to store your data within the EEA.
We may need to transfer your data to countries outside the EEA, including countries that do not provide an adequate level of protection according to the criteria established by the European Union. In such cases, we will act solely and exclusively for the purpose of providing services and will ensure an appropriate level of protection for your data by using the EU Standard Contractual Clauses or other safeguards that guarantee your data is transferred in a secure environment.
5. Data Retention
As a general rule, we ensure that we do not retain your data for longer than is necessary for the purposes for which it was collected or further processed.
We distinguish between a retention period and an archiving period, after which your personal data will either be deleted or anonymized.
5.1. Data Retention Period
The data retention period is the maximum length of time your data may be used for processing for specific purposes.
As a rule, all data is retained for the duration of the contractual relationship or where consent has been given for specific purposes or a legitimate interest exists.
5.2. Archiving Period
The retention period complies with legal and tax obligations, as well as the legal requirement to retain your data beyond the prescribed retention period for evidentiary purposes or to respond to requests for information from the competent authorities.
6. Safety
We implement the necessary technical and organizational measures to ensure the confidentiality of the processing of your data.
Data containing financial information (e.g. credit card numbers) is transmitted via a secure channel using encryption mechanisms. These mechanisms are based on a certificate issued by an internationally recognized organization.
Technical and organisational safeguards, including antivirus software, firewalls, access controls, and the careful selection of employees and suppliers, are used to prevent and detect unauthorised access to, loss of, or improper disclosure of your data.
In the unlikely and unfortunate event that data under our control is compromised as a result of an information security breach, we will act quickly to determine the cause of the breach and take appropriate remedial action. Where required, we will notify you of the incident in accordance with applicable laws.
7. Filing a Complaint About the Processing of Your Data
You may exercise the rights listed above at any time by contacting us as follows:
- By post: Autoglass Clinic, Gouverneur Roppesingel 12 – 3500 Hasselt
- By email at info@autoglassclinic.be;
- Via the website www.autoglassclinic.be.
You have the right to lodge a complaint or grievance regarding the processing of your personal data with the Data Protection Authority, either by post at Rue de la Presse 35, 1000 Brüssel, by email at commission@privacycommission.be or by telephone on +32 2 274 48 00.
8. Use of Cookies
Our website uses cookies to make it easier to use and improve the user experience. Cookies are small, harmless computer files stored on your computer’s hard drive that enable our websites to recognize you and tailor the content of the website and our emails to your preferences (for example, so you do not have to select a new language every time you visit).
If you do not want our websites to store cookies on your computer's hard drive, you can change your computer settings. In this case, some features of our websites may be less accessible.
You can restrict or block cookies and even delete cookies that are already stored on your device.
If you do so, you may not be able to access certain parts of our website.
You can also restrict or block cookies by changing your browser settings. Check the specific information in your browser's help section to learn how to manage your cookie settings:
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
- Safari: https://support.apple.com/kb/PH21411
- Firefox: https://support.mozilla.org/products/firefox/cookies
- Opera: http://www.opera.com/help/tutorials/security/cookies/
9. Contact us
General information on data protection can be obtained from the data protection authority. Any questions regarding our processing of your data can be directed to Autoglass Clinic:
- By post: Autoglass Clinic, Gouverneur Roppesingel 12 – 3500 Hasselt
- By email at info@autoglassclinic.be;
- Via the website www.autoglassclinic.be.
Last updated: 29 September 2026.